# Guides for service businesses

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Each guide opens with a short answer, then gives the reasoning and the sources behind it. Written for owners and office managers in the United States and Canada.

## All guides

- [AI disclosure rules for phone agents in the US: what to tell callers](https://notaray.ca/guides/ai-disclosure-rules-phone-agents): What to tell callers when an AI phone agent answers: the FCC ruling on AI voices, California’s bot disclosure law and the FTC on AI claims. Not legal advice.
- [Call recording consent for service businesses in the US and Canada](https://notaray.ca/guides/call-recording-consent-us-canada): When a service business can record a call, AI-answered or not, in the US and Canada: one-party vs all-party consent and a safe default. Not legal advice.
- [How to tell whether an AI receptionist actually booked the appointment](https://notaray.ca/guides/did-the-ai-book-the-appointment): A booking is real when the calendar shows it and the caller got the details. How to check an AI receptionist yourself, and what to make a vendor show you.
- [The eight-scenario booking reliability test to run before you buy any AI phone agent](https://notaray.ca/guides/eight-scenario-booking-reliability-test): Eight test calls that show whether an AI phone agent books reliably: a taken slot, a calendar failure, a repeated request and more. Checklist by email.
- [Missed calls without lost customers: owning every callback with a deadline](https://notaray.ca/guides/missed-calls-owned-callbacks): A missed call becomes lost work when nobody owns the callback. How to give every missed or uncertain request an owner, a deadline and the details to act.
- [When Google’s AI calls your business: answering agentic callers about price and availability](https://notaray.ca/guides/when-googles-ai-calls-your-business): Google Search can now place AI calls to local businesses about price and availability. What it means for you, where the settings live and how to handle it.